Express Domestic and International shipping. This option may be used for customers who would like to purchase express shipping retrospectively.
Please add your order number to the order notes when proceeding through checkout.
|Standard (Royal Mail)||FREE||3-5 Days||7-15 Days|
|Express (UPS/FedEx)||£10||1-2 Days||3-4 Days|
*Please note, all shipping estimates refer to working days after dispatch. This excludes weekends as well as public holidays.
All orders made before 8AM London time dispatch on the same day – any orders after this will be dispatched the next working day.
Returns and Exchanges
At Vincent Diesel, we seek the complete satisfaction of our customers. We accept returns of orders in new and un-used condition when accompanied by an original Vincent Diesel consignment packing slip up to the end of 14 calendar days of receiving the product. Such returns may be for an alternative size or color. This policy is also applicable for orders received with faults.
To begin the return or exchange process you will need your order number. With this, please email us on
firstname.lastname@example.org so we may help you with the correct return/exchange form for your order. Please complete and send this form with your returning parcel – we may not be able to process the return without it!
Returns and Exchange Processing
Returned items are processed within 7 working days of arrival at our returns facility. The credit, if applicable (in the event of a refund), thereof will be returned by the same form and account of the original payment. You will receive an email confirming the completion of your return or exchange.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted (if applicable):
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you return is approved, your refund will be processed, and a credit will automatically be applied to your account via the original method of payment, within 5 working days. In the event of a replacement, an email will be sent with an update on the replacement package.
Late or missing refunds (if applicable)
If you haven’t received a refund, please check the same account from which the original payment is made. Please allow 5 working days for the refund to fully process and appear in your billing statement. Three days are needed to ensure the payment isn't dishonoured by the bank and another two days for the refund to be processed and show in your account billing statement.
If the refund still has not been received, contact your credit card company or bank; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com for further assistance.
All returned orders are the customer’s liability until the consignment reaches our returns department. You will be responsible for paying for your own shipping costs for returning your item, which are non-refundable, thus we advise usage of the default shipping company in your region (USPS in the USA, Royal Mail in the UK (Second Class Signed for Large Letter). If you receive a refund, the cost of return shipping will be deducted from your refund. Express shipping charges are non-refundable.
Forms of Payment:
We accept all major forms of payment including Visa, MasterCard, and American Express. We also accept PayPal as a form of payment.
At Vincent Diesel we ensure all purchases are genuine to avoid any fraudulent transactions. Thus, every transaction is subject to validation and authorisation by our systems as well as the card issuer. Thus, payment is charged immediately after security checks from your bank issuer and Vincent Diesel have been authorised.
Is My Payment Information Secure?
At Vincent Diesel we take your privacy seriously and understand how important a secure payment is to our customers. Any information you give us is protected by the most up-to date security firewalls.
We also use high-level SSL encryption technology which is the most advanced security software currently available for online transactions – this allows our customers to shop in peace of mind
Managing Different forms of Payment:
By registering for a Vincent Diesel account, customers have the added benefit of easily managing different payment methods.